Delivery
The dispatch time
The order in stock will be dispatched within 24 hours after payment confirmation. We handle orders from Monday to Sunday but not public holidays. If you have requests on the dispatch day, please do not hesitate to remark in the order note or contact our support messenger or WhatsApp us at +852 9855 1118.
The delivery options
Hong Kong
Delivery Method |
Shipping Fee |
Pick up at Dr. Koala retail stores |
Free Delivery |
SF Express - Pick up at EF Locker, S.F. Express Store, etc |
Free Delivery for orders over HKD600 |
Macau
Delivery Method |
Shipping Fee |
SF Express |
Free Delivery for orders over HKD600 |
Taiwan
Delivery Method |
Shipping Fee |
Express (DPEX Express) |
Free Delivery for orders over HKD1000 |
Singapore/ Malaysia
Delivery Method |
Shipping Fee |
Express (DPEX Express) |
Free Delivery for orders over HKD1200 |
Australia/ New Zealand
Delivery Method |
Shipping Fee |
Express (DPEX Express) |
Free Delivery for orders over HKD2800 |
Other Region ( Southern Asia/ Europe/ America/ UK)
Delivery Method |
Shipping Fee |
Choose when completing the order |
Calculated by weight and area automatically Free shipping or large discounts for orders over HKD800.
|
Pickup at Dr.Koala’s retail store
We will send you the pickup confirmation through WhatsApp when the pickup order is ready.
Store pickup period
You need to finish store pick-up within 90 days after getting the pick-up confirmation. If order has not been picked up within the pick-up period, the overdue order will be cancelled and no refund arrangement will be made.
Dispatch Notification
The system will notify you and provide you the tracking number through email. You may check the status few hours later after receiving the notification.
Dispatch Timeslot
Please do not hesitate to remark in the order note, contact our support messenger or WhatsApp us at +852 9855 1118 before the parcel is dispatched.
However, we do not have a time slot of receiving the parcels. You may contact our courier if there is a preferred delivery time so they can arrange it for you.