Q&A 常見問題

*發貨時間需多久?
現貨一般會在24小時內發貨,但需注意星期五購買之貨品有機會需在一下個工作天(星期一)才能發貨。

*我並不在香港,你們能發往海外嗎?
我們可發到海外,請在付款時查看即時計算的運費。詳情可以Whatsapp+852 9855 1118 或到我們的facebook專頁(@Dr. KoalaHK)以訊息查詢,或發電郵到info@drkoalahk.com查詢,我們都會在12小時內回覆。

*你們的產品是正貨嗎?
我們保證所出售的產品都是100%正品,產品均是從香港代理商或原產地製造商直接入貨,客人可於店內安心購物及消費。如懷疑真偽,可向我們索取相關貨源證明。

*為甚麼有些護膚品沒有蓋上到期日?
有部分原產地沒有規定必須蓋上到期日。所以大部分由原產地製造商直接入口的貨品,都沒有蓋上到期日;其次,由於產品到期日都是到本港後才加印,所以如果香港代理商沒有加印到期日的話,即使貨品是香港原裝行貨,都有可能欠缺到期日。
而天然有機的產品因沒有添加防腐劑的關係,期限較短。總體來說,只能存放一至兩年,開封後半年至一年內使用(確實期限必須參考個別品牌)。因此,即使沒有印上到期日的產品,我們的品質監控團隊亦會嚴謹審視產品的保鮮期,確保顧客購買的是距離期限有一段時間的產品。

*為甚麼有人比你們賣得便宜?為甚麼要在你們店鋪購入同類產品?
一般中型或以上水貨店及代理會以船運運貨,以減低物流成本,但很大機會令產品因碼頭及貨櫃溫度等因素而變質。
除了確保經銷商是以空運將產品運送到港外,我們向製造商直接入貨的產品選擇以空運速遞到港,雖然成本較為高昴,但能保證產品品質。

*怎樣選擇適合我的產品?
由每個人的需要和皮膚情況皆有所不同,建議你可向我們的分析團隊查詢,我們可以根據你的需要作出有效建議,或幫助你設計護膚流程。

 

* How long is the delivery process?

Usually, the stock will be delivered in the next working day after receiving the payment. Be
aware that the goods purchased on Friday are most likely to be delivered in the next
working day (Monday).


* Does Dr. Koala support International shipping?

We support international shipping. Please check the shipping fee when doing the check-out.
For more information, please whatsapp at +852 9855 1118 or message our facebook page
(@Dr. KoalaHK) or by email to info@drkoalahk.com, we will reply within 12 hours.

*Are your products genuine?

We guarantee that the products sold are 100% genuine, the products are imported directly
from Hong Kong distributors or manufacturers of origin. Please feel comfortable on
shopping and spending. If you doubt the authenticity, we are able to show you the relevant
proof of supply.


* Why is the expiry date missing on some products?

The are no regulation about requesting printing the expiry date on some products in some
places. Therefore, some products directly imported by the manufacturer of the origin are
not covered by the expiry date. Secondly, since the expiration date of those products are
only printed in Hong Kong, if the distributors in Hong Kong do not print the expiry date, Even
if the goods are Hong Kong licensed, there may be a lack of due date.
Be aware that natural and organic products have shorter shell life. Generally speaking, it can
only be stored for one to two years and used within half a year after opening. (The actual
shell life must refer to individual brands). Therefore, our quality control team will conduct a
rigorous examination of the shelf life of the products even if they are no expiration dates
printed , so as to ensure the product quality.


* How to choose suitable products for my skin?

Each person's needs and skin conditions are different. It is recommended that you may
check with our analysis team. Our professional consultants will make effective
recommendations based on your needs, or help you design your own skincare routine.