Q&A 常見問題


我們可發到海外,請在付款時查看即時計算的運費。詳情可以Whatsapp+852 9855 1118 或到我們的facebook專頁(@Dr. KoalaHK)以訊息查詢,或發電郵到info@drkoalahk.com查詢,我們都會在12小時內回覆。






* How long is the delivery process?

Usually, the stock will be delivered in the next working day after receiving the payment. Be
aware that the goods purchased on Friday are most likely to be delivered in the next
working day (Monday).

* Does Dr. Koala support International shipping?

We support international shipping. Please check the shipping fee when doing the check-out.For more information, please whatsapp at +852 9855 1118 or message our facebook page(@Dr. KoalaHK) or by email to info@drkoalahk.com, we will reply within 12 hours.

*Are your products genuine?

We are the authorized partners of all the brands shown.We guarantee that the products sold are 100% genuine and products are imported directly from Hong Kong distributors or manufacturers of origin. Please feel comfortable of shopping and spending. 

* Why is the expiry date missing on some products?

The are no regulation about requesting printing the expiry date on some products in some
places. Therefore, some products directly imported by the manufacturer of the origin are
not covered by the expiry date. Secondly, since the expiration date of those products are
only printed in Hong Kong, if the distributors in Hong Kong do not print the expiry date, Evenif the goods are Hong Kong licensed, there may be a lack of due date.

Be aware that natural and organic products have shorter shell life. Generally speaking, it can only be stored for one to two years and used within half a year after opening. (The actual shell life must refer to individual brands). Therefore, our quality control team will conduct a rigorous examination of the shelf life of the products even if they are no expiration dates
printed , so as to ensure the product quality.

* How to choose suitable products for my skin?

Each person's needs and skin conditions are different. It is recommended that you may
check with our analysis team. Our professional consultants will make effective
recommendations based on your needs, or help you design your own skincare routine.